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Privacy policy

Privacy Policy

Last Updated: 06/05/2026

This Privacy Policy ("Policy") is issued by Skinary India Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Flat no 105, First Floor, L.S.C. No. 3, Sec-8 Rohini, Delhi – 110085 (hereinafter referred to as "Company", "we", "us", or "our"), operating under the brand name Arriv.

This Policy governs the manner in which personal data and information is collected, received, stored, processed, disclosed, transferred, retained, and protected when you access, browse, or transact on www.arrivfresh.com ("Website"). This Policy is framed in accordance with the Information Technology Act, 2000, Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and other applicable Indian laws.

 

 

1. Definitions

For the purposes of this Policy, unless the context otherwise requires:

  • "Account" means the registered user account created on the Website.

  • "Applicable Law" means all laws, rules, regulations, notifications, and guidelines applicable in India.

  • "Cookies" mean small text files placed on your device to collect standard internet log information and behavior information.

  • "Data Principal" means the individual to whom the personal data relates.

  • "Personal Data" means any data about an individual who is identifiable by or in relation to such data.

  • "Processing" means any operation performed on personal data including collection, storage, use, disclosure, or erasure.

  • "Sensitive Personal Data" shall have the meaning ascribed under Applicable Law.

  • "Third Party" means any person or entity other than the Company.

 

 

2. Scope of This Policy

This Policy applies to:

  • All visitors, users, and customers of the Website

  • All personal data collected through the Website, email, customer support, social media interactions, and marketing campaigns

This Policy does not apply to third-party websites, applications, or services that may be linked to from the Website.

 

 

3. Information Collected

3.1 Information Provided Directly by You

We may collect personal data including but not limited to:

  • Full name

  • Mobile number

  • Email address

  • Shipping and billing address

  • Order details and transaction history

  • Communication preferences

  • Customer service communications

  • Voluntary information shared through surveys, feedback forms, or promotions

3.2 Information Collected Automatically

When you access the Website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device identifiers

  • Operating system

  • Date and time of access

  • Pages viewed and navigation paths

  • Referring URLs

3.3 Payment Information

Payment details such as card numbers, UPI IDs, or bank details are collected and processed directly by third-party payment gateways. The Company does not store or have access to such financial information.

 

 

4. Purpose of Collection and Processing

We collect and process personal data for the following purposes:

  • Account creation and management

  • Processing, confirming, and delivering orders

  • Providing customer support and responding to inquiries

  • Sending transactional communications

  • Sending marketing communications where consent has been obtained

  • Conducting internal analysis and research

  • Detecting and preventing fraud or misuse

  • Complying with legal obligations

 

 

5. Legal Basis for Processing

Personal data is processed on the following lawful bases:

  • Consent provided by the Data Principal

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests, where permitted under law

 

 

6. Cookies and Tracking Technologies

The Website uses cookies and similar technologies for:

  • Essential website functionality

  • Authentication and security

  • Analytics and performance monitoring

  • Marketing and advertising optimization

You may disable cookies through your browser settings; however, certain Website features may not function properly.

 

 

7. Disclosure and Sharing of Information

We may disclose personal data to:

  • Logistics and courier partners

  • Payment gateway providers

  • IT service providers and analytics partners

  • Marketing and communication partners

  • Government authorities or regulators where required by law

The Company does not sell or rent personal data to third parties.

 

 

8. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required under Applicable Law. Data may be anonymized or deleted thereafter.

 

 

9. Data Security Practices

We employ reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet is completely secure.

 

 

10. User Rights

Subject to Applicable Law, you have the right to:

  • Access personal data

  • Request correction or update

  • Request deletion

  • Withdraw consent

  • Restrict or object to processing

Requests may be submitted to care@arrivfresh.com.

 

 

11. Grievance Redressal

In accordance with Applicable Law, the grievance officer for this Website is:

Grievance Officer – Arriv
Email: care@arrivfresh.com

 

 

12. Amendments

The Company reserves the right to modify this Policy at any time. Changes shall be effective upon posting on the Website.