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Terms of service

Last Updated: 06/05/2026

These Terms and Conditions (“Terms”) govern your access to and use of the website www.arrivfresh.com (“Website”) operated by Skinary India Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Flat no 105, First Floor, L.S.C. No. 3, Sec-8 Rohini, Delhi – 110085 (“Company”, “we”, “us”, or “our”).

By accessing, browsing, or using the Website, or by purchasing products from the Website, you (“User”, “you”, or “your”) agree to be bound by these Terms, the Privacy Policy, and the Refund & Return Policy, collectively forming a legally binding agreement.

If you do not agree with these Terms, please do not use the Website.

 

 

1. ELIGIBILITY TO USE THE WEBSITE

1.1 By using the Website, you represent and warrant that you meet the eligibility requirements and that all information provided by you is true, accurate, and complete.

 

 

2. NATURE OF SERVICES

2.1 The Website is an e-commerce platform offering personal care and beauty products under the brand name Arriv for sale within India.

2.2 The Company does not sell products internationally and does not accept orders for delivery outside India.

 

 

3. ACCOUNT REGISTRATION

3.1 You may be required to create an account to access certain features of the Website.

3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

3.3 The Company reserves the right to suspend or terminate your account if any information provided is found to be inaccurate, misleading, or in violation of these Terms.

 

 

4. ORDERS, PRICING AND PAYMENTS

4.1 Product Listings and Accuracy
 The Company makes reasonable efforts to ensure that all product descriptions, images, prices, and other details displayed on the Website are accurate. However, errors may occur. The Company reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4.2 Pricing
 All prices on the Website are listed in Indian Rupees (INR). Prices may be inclusive or exclusive of applicable taxes, as stated at checkout. Any additional charges such as shipping fees or taxes will be disclosed before order confirmation.

4.3 Order Placement and Acceptance
 Placing an order constitutes an offer by you to purchase products from the Company. An order shall be deemed accepted only upon successful payment processing and issuance of an order confirmation. The Company reserves the right to refuse or cancel any order at its discretion.

4.4 Payment Processing
 Payments are processed through third-party payment gateways. The Company does not store or process payment card or UPI details. By making a payment, you represent that you are authorized to use the selected payment method.

4.5 Order Cancellation by Company
 The Company may cancel orders due to reasons including but not limited to product unavailability, pricing errors, logistical issues, or suspected fraudulent activity. In such cases, refunds shall be processed in accordance with the Refund & Return Policy.

4.6 Customer-Initiated Cancellations
 Customers may cancel orders only before dispatch. Once dispatched, orders cannot be cancelled.

4.7 Failed Transactions
 If payment is debited but the order is not confirmed, the amount shall be reversed by the payment gateway within its prescribed timelines. The Company shall not be liable for delays caused by banks or payment service providers.

 

 

5. SHIPPING AND DELIVERY

5.1 Delivery timelines provided on the Website are estimates and may vary due to factors beyond the Company’s control.

5.2 Risk of loss and title to products pass to you upon delivery.

5.3 The Company shall not be liable for delays caused by courier partners, force majeure events, or incorrect delivery information provided by you.

 

 

6. RETURNS, REFUNDS AND REPLACEMENTS

6.1 Returns and refunds shall be governed strictly by the Refund & Return Policy available on the Website.

6.2 Products are eligible for return only:

  • Within 48 hours of delivery in case of damaged products

  • Within 7 days of delivery in case of wrong products delivered

6.3 Used, opened, or tampered products are not eligible for return unless required under applicable law.

 

 

7. PRODUCT USAGE AND DISCLAIMER

7.1 Products sold are for personal use only and not for resale.

7.2 The Company does not guarantee specific results from the use of any product.

7.3 Users are advised to read product labels and instructions carefully and conduct patch tests where applicable.

7.4 The Company shall not be liable for adverse reactions arising from misuse, allergies, or failure to follow usage instructions.

 

 

8. INTELLECTUAL PROPERTY RIGHTS

8.1 All content on the Website, including text, graphics, logos, images, product names, and trademarks, are the exclusive property of the Company.

8.2 No content may be copied, reproduced, distributed, or exploited without prior written consent.

 

 

9. PROHIBITED CONDUCT

You agree not to:

  • Use the Website for unlawful purposes

  • Engage in fraudulent transactions

  • Interfere with Website security or operations

  • Upload malicious code or content

 

 

10. LIMITATION OF LIABILITY

10.1 To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages.

10.2 The Company’s total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

 

 

11. INDEMNITY

You agree to indemnify and hold harmless the Company from any claims, losses, damages, liabilities, or expenses arising out of your breach of these Terms or misuse of the Website.

 

 

12. FORCE MAJEURE

The Company shall not be liable for failure or delay in performance due to events beyond its reasonable control, including natural disasters, government actions, strikes, or technical failures.

 

 

13. TERMINATION

The Company may suspend or terminate access to the Website without notice if these Terms are violated.

 

 

14. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

 

 

15. DISPUTE RESOLUTION AND ARBITRATION

15.1 Any dispute arising out of or in connection with these Terms shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

15.2 The seat and venue of arbitration shall be Delhi, India.

15.3 The arbitration proceedings shall be conducted in English by a sole arbitrator appointed by the Company.

 

 

16. AMENDMENTS

The Company reserves the right to modify these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.

 

 

17. CONTACT INFORMATION

For any queries or grievances, contact:
 📧 care@arrivfresh.com