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Refund policy

Last Updated: 06/05/2026

This Refund, Return & Replacement Policy (“Policy”) applies to all purchases made through www.arrivfresh.com (“Website”), operated by Skinary India Private Limited, having its registered office at Flat no 105, First Floor, L.S.C. No. 3, Sec-8 Rohini, Delhi – 110085 (“Company”, “we”, “us”, or “our”).

By placing an order on the Website, you (“Customer”, “User”, “you”) agree to be bound by this Policy, in addition to the Terms and Conditions and Privacy Policy.

 

 

1. GENERAL POLICY STATEMENT

1.1 Due to the nature of personal care and beauty products, the Company follows a limited, condition-based return and refund policy to ensure product hygiene, consumer safety, and regulatory compliance.

1.2 Returns, replacements, or refunds shall be accepted only in circumstances expressly mentioned in this Policy and subject to verification by the Company.

 

 

2. ELIGIBLE SCENARIOS FOR RETURNS

Returns or replacements shall be accepted only in the following cases:

2.1 Damaged Products

If the product delivered to you is physically damaged, leaking, broken, or tampered at the time of delivery.

  • You must notify the Company within 48 hours of delivery

  • Supporting evidence (clear images and/or videos of the damaged product and outer packaging) is mandatory

2.2 Incorrect Product Delivered

If a product different from what was ordered is delivered.

  • You must notify the Company within 4 days of delivery

  • The product must be unused, unopened, and in original condition

 

 

3. NON-ELIGIBLE SCENARIOS (NO RETURNS / REFUNDS)

The Company shall not accept returns, replacements, or refunds in the following cases:

  • Change of mind or dissatisfaction with fragrance, texture, or performance

  • Opened, used, or partially used products

  • Products returned without original packaging, seals, labels, or invoice

  • Products damaged due to misuse, negligence, or improper storage

  • Minor variations in color or texture inherent to natural ingredients

  • Requests raised outside the applicable return window

  • Promotional, clearance, or free products (unless damaged or incorrect)

 

 

4. RETURN REQUEST PROCESS

4.1 To initiate a return or replacement request, you must contact us at:
 📧 care@arrivfresh.com

4.2 The request must include:

  • Order ID

  • Reason for return

  • Clear images/videos of the product and packaging

  • Any other information requested by the support team

4.3 Requests that do not include adequate evidence may be rejected.

 

 

5. VERIFICATION AND APPROVAL

5.1 All return requests are subject to internal verification.

5.2 The Company reserves the right to:

  • Accept or reject a request after inspection

  • Request additional information

  • Arrange for product pickup, if applicable

5.3 Approval or rejection shall be communicated via email.

 

 

6. MODE OF RESOLUTION

Depending on the situation and availability, the Company may offer one of the following remedies:

  • Replacement of the product

  • Store credit (if applicable)

  • Refund to the original payment method

The mode of resolution shall be determined at the Company’s sole discretion.

 

 

7. REFUND TIMELINES

7.1 Once a refund is approved:

  • Refunds shall be initiated within 7–10 business days

  • The time taken for the amount to reflect depends on the payment method and bank

7.2 The Company shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

 

 

8. SHIPPING AND PICKUP CONDITIONS

8.1 In approved cases, the Company may arrange a reverse pickup or request the customer to ship the product back.

8.2 Products must be securely packed to prevent damage during transit.

8.3 If a returned product fails quality inspection upon receipt, the refund/replacement may be declined.

 

 

9. FRAUD PREVENTION AND MISUSE

9.1 The Company reserves the right to refuse returns or refunds if a customer is found to be abusing the return policy or engaging in fraudulent behavior.

9.2 Repeated or suspicious claims may result in account suspension or denial of future returns.

 

 

10. CANCELLATION POLICY

10.1 Orders can be cancelled by the customer only before dispatch.

10.2 Once dispatched, orders cannot be cancelled and will be subject to this Policy.

 

 

11. LIMITATION OF LIABILITY

11.1 The Company’s liability under this Policy shall be limited to the value of the product purchased.

11.2 The Company shall not be liable for indirect, incidental, or consequential damages.

 

 

12. FORCE MAJEURE

The Company shall not be liable for failure to process returns or refunds due to events beyond its reasonable control, including courier disruptions, natural disasters, or governmental actions.

 

 

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1 This Policy shall be governed by the laws of India.

13.2 Any disputes arising out of or relating to this Policy shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

13.3 The seat and venue of arbitration shall be Delhi, India, and proceedings shall be conducted in English.

 

 

14. POLICY MODIFICATIONS

The Company reserves the right to modify or update this Policy at any time without prior notice. Changes shall be effective upon publication on the Website.

 

 

15. CONTACT INFORMATION

For return or refund-related queries, contact:
 📧 care@arrivfresh.com